INTERACTIVE DEMOLAW FIRM
Client Status Updates
Automatic case updates when matters move. Bi-weekly digests for active clients. Court date SMS reminders. Clients stay informed without pulling attorneys off billable work.
BEFORE VS AFTER
Before: clients calling for updates
- Clients call 2-3 times per week asking 'what's happening?'
- Every call pulls an attorney or paralegal off billable work
- Clients feel in the dark about their own case
- Court dates missed because nobody sent a reminder
- No structured process for post-matter follow-up
After: clients informed automatically
- Status change emails sent the moment a matter moves
- Bi-weekly digests keep clients informed without attorney effort
- Court date reminders via SMS reduce no-shows
- Post-matter review requests build online reputation
- Status-check calls drop by 80%+
WALK THROUGH THE SEQUENCE
Every step, every message.
Trigger: Triggered by matter status changes in Clio and on a bi-weekly schedule for active matters.
5 steps
TYPICAL RESULTS
0%+Status-check calls reduced
0HigherClient satisfaction
0-10/weekBillable hours recovered
0-2 weeksDeploy time
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